Neighborhood Insurance Agency Team Mission
At Neighborhood Insurance Agency, we are more than an independent insurance agency—we are neighbors, mentors, and partners in helping our community achieve the American Dream. Since 1989, we’ve dedicated ourselves to protecting families, individuals, and businesses with personalized insurance solutions built on honesty, education, and care.
We believe that when our team thrives, our clients thrive too. That’s why we’ve created a culture of growth, integrity, and connection where every team member has the opportunity to make a meaningful difference. Together, we don’t just sell policies, we build trust, peace of mind, and lasting relationships.
If you share our passion for customers, Neighborhood Insurance could be a great place to put your experience and talents to use.
Click on an opening below and, if the fit seems right, complete the form.
WE ARE CURRENTLY HIRING
Personal Lines Renewal Specialist
At Neighborhood Insurance Agency, the Personal Lines Renewal Specialist protects what matters most by delivering exceptional service, building lasting relationships, and supporting community growth. This role strengthens retention and revenue by educating clients, proactively managing accounts, and ensuring peace of mind through personalized insurance solutions.
Desired Outcomes
- Protect & Retain: Maintain strong client relationships and a high retention ratio by being proactive, dependable, and service-driven.
- Grow & Educate: Identify opportunities for increased coverage, account rounding, policy enhancements, and client referrals through meaningful conversations and trust-building.
- Review & Renew: Conduct thoughtful annual account reviews, ensuring clients understand their coverage and feel confident about their protection.
Core Competencies We Value
- Integrity & Trust: Do what’s right, not just what’s easy. Earn confidence by treating clients and teammates with honesty and respect.
- Efficiency & Organization: Manage accounts with care and attention to detail, maximizing productivity while focusing on priorities that protect our clients.
- Persistence & Proactivity: Take initiative, bring forward new ideas, and go the distance to deliver solutions that exceed expectations.
- Adaptability & Calmness: Stay steady under pressure, adjusting quickly to changing client needs and industry shifts.
- Passion & Work Ethic: Show enthusiasm and dedication to protecting our community, understanding that the work we do makes a real difference in people’s lives.
- Collaboration & Communication: Listen first, communicate clearly, and work as one team to provide the best client experience possible.
- High Standards & Growth Mindset: Expect excellence from yourself and others, welcoming feedback as an opportunity to grow.
About You
You’re bilingual, detail‑driven, and people say you have a voice that could calm a storm. Numbers don’t scare you, but sloppy files do.
Job Responsibilities
- Build relationships with clients, prospects, and carriers via phone, email, and written communication
- Support teammates with client and prospect follow‑up
- Research and resolve coverage questions; respond promptly to client needs
- Maintain client files and process correspondence using paper records and multiple software systems
- Identify new opportunities and offer additional lines of insurance
- Assist with office duties as needed
Professional & Personal Skills
Equal parts detective, teacher, and translator—solving coverage mysteries, explaining terms with clarity, and helping our diverse community.
- Proficiency with Microsoft Word, Excel, Outlook; calculator skills
- HawkSoft experience preferred (not required)
- Strong verbal and written communication; fast, accurate typing
- Organized, punctual, and compliant with processes
- Patient, respectful, reliable, friendly, and ethical
- P&C license preferred; we support licensing for the right candidate
Schedule: Mon–Fri, 9:00 AM–5:00 PM. Occasional evening or Saturday for community events.
Commercial Lines Client Support Specialist
At Neighborhood Insurance Agency, the Commercial Renewal Specialist protects what matters most by delivering exceptional service, building lasting relationships, and supporting community growth. This role strengthens retention and revenue by educating clients, proactively managing accounts, and ensuring peace of mind through personalized insurance solutions.
Desired Outcomes
- Protect & Retain: Maintain strong client relationships and a high retention ratio by being proactive, dependable, and service-driven.
- Grow & Educate: Identify opportunities for increased coverage, account rounding, policy enhancements, and client referrals through meaningful conversations and trust-building.
- Review & Renew: Conduct thoughtful annual account reviews, ensuring clients understand their coverage and feel confident about their protection.
Core Competencies We Value
- Integrity & Trust: Do what’s right, not just what’s easy. Earn confidence by treating clients and teammates with honesty and respect.
- Efficiency & Organization: Manage accounts with care and attention to detail, maximizing productivity while focusing on priorities that protect our clients.
- Persistence & Proactivity: Take initiative, bring forward new ideas, and go the distance to deliver solutions that exceed expectations.
- Adaptability & Calmness: Stay steady under pressure, adjusting quickly to changing client needs and industry shifts.
- Passion & Work Ethic: Show enthusiasm and dedication to protecting our community, understanding that the work we do makes a real difference in people’s lives.
- Collaboration & Communication: Listen first, communicate clearly, and work as one team to provide the best client experience possible.
- High Standards & Growth Mindset: Expect excellence from yourself and others, welcoming feedback as an opportunity to grow.
About You
You translate coverages into plain English or Spanish, without breaking a sweat and you follow through like it’s your superpower.
Job Responsibilities
- Support commercial producers and clients across lines (GL, BOP, WC, Auto)
- Coordinate submissions, certificates, endorsements, audits, and renewals
- Maintain accurate notes in AMS/CRM; ensure timely responses
- Identify cross‑sell/upsell opportunities through relationship‑based service
Professional Standards
- Licensed in P&C preferred; commercial experience a plus
- Proficiency with Microsoft Word, Excel, Outlook; calculator skills
- HawkSoft experience preferred (not required)
- Coachable, growth‑oriented, and a lifelong learner
- Tech‑savvy with AMS/CRM and client portals
- Excellent written and verbal communication
On‑site role with community involvement at local events and associations.
Our Core Values (More than Wall Art)
These are the promises we keep to clients, our community, and our team.
At Neighborhood Insurance Agency, we hire passion, not paychecks. Join a career in insurance built on teamwork, challenges, and real impact.
Apply for the role that fits you.
Frequently Asked Questions
We hire with our values in mind: Nurturing, Clarity, Accountability, Community. If that sounds like you, we’d love to hear from you.
Have more questions? Contact us at cs@niacoverage.com or click Apply to get started.
